Replies within two business days
How can we help?
Order, shipping, account, product-document, and general research-material support from one direct mailbox.
Email support →Contact routes
Start in the right place.
Orders and shipping
support@vyselabs.coInclude the order number and photographs when reporting damage or an incorrect item.
Products and documents
Browse documents →Ask about listed formats, specifications, availability, and published reports.
Privacy requests
privacy@vyselabs.coUse this mailbox for access, correction, removal, or deletion requests.
Support FAQ
Quick answers before you write.
How quickly will I receive a response?
We aim to respond within two business days, Monday through Friday. Include your order number in the subject line when your message concerns an existing order.
Where can I check my order?
Visit your orders to review payment, fulfillment, and tracking status. Tracking appears after a shipment is created.
What if an item is damaged or incorrect?
Email support within 48 hours of delivery with your order number and clear photographs of the item, label, shipping container, and packing materials. We will review the evidence and provide the appropriate replacement or refund when the claim is verified.
Where can I find product documents?
Available documents are linked from each product page and collected in the document library. A source report is not represented as a batch-specific Vyse Labs Certificate of Analysis unless the page expressly says so.
What should I do if a card payment is declined?
Confirm that the billing name and address match the card account, then contact your card issuer if the decline continues. Support can confirm order status, but cannot override a bank or payment-processor decision.
Can support recommend a product or provide dosing guidance?
No. Support can explain listed specifications, availability, order status, and published documents. We do not provide medical advice, dosing, administration, or therapeutic-use guidance.
Vyse Labs is operated by Arvion Holdings LLC.
Business correspondence only: 418 Broadway · Albany, NY 12207 · United StatesFor laboratory research use only. Not for human or veterinary use, and not for use in diagnostic procedures.