Shipping policy

The initial service area is the United States. Orders will not be accepted for a destination that Vyse Labs or its payment, fulfillment, or carrier partners cannot lawfully or safely serve.

Available orders are prepared within 1–3 business days after payment is complete and any required compliance review has cleared. Weekends and US federal holidays are not business days.

Standard shipping has an estimated carrier transit time of 3–7 business days. Transit estimates are not guaranteed delivery dates and begin after the carrier receives the package.

Standard shipping is $7.00 for the initial United States service area and is free when the merchandise subtotal reaches $150. The applicable charge is displayed in the order summary and again on the hosted payment page before payment. Tracking information will be sent to the order email after the carrier accepts the shipment.

Customers are responsible for entering a complete, deliverable address and for providing a secure location for delivery. Address-change requests should be sent immediately; an address cannot be changed after the carrier has accepted the package.

If a carrier sends a package back because of an incorrect address, refusal, or failed delivery, Vyse Labs will contact the customer before deciding whether lawful reshipment or a refund is available. Additional carrier charges may be deducted or collected when the delivery failure was not caused by Vyse Labs.

A customer should report a missing, damaged, or incorrect shipment to support within 48 hours of delivery or the expected-delivery event. The request should include the order number, carrier information, and clear photographs of the product, label, shipping container, and packing materials when applicable.

Vyse Labs will review the carrier record and supplied evidence and will offer an appropriate replacement or refund when the claim is verified.

Packaging and handling instructions will follow the verified profile for the specific product. The site does not promise cold-chain service, temperature monitoring, or special packaging unless that service is expressly stated for the order.